Privacy Policy
Welcome to One Window Society Solutions
Effective Date: 30/06/2025
This Privacy Policy explains how One Window Society Solutions - OWIN (“we”, “our”, “us”) collects, uses, stores, and protects your personal and organizational information when you use our platform, services, and website.
By using One Window Society Solutions - OWIN, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a. User Information
- Name, email address, phone number
- Designation or role (e.g., auditor, society secretary)
- Login credentials (username and encrypted password)
b. Society Data
- Society name, address, and contact details
- Member / flat-owner data including names, flat numbers, contact details, maintenance dues, and payments
- Financial records such as income, expenses, ledger entries, and vouchers
2. How We Use Your Information
- Provide and manage accounting and billing services
- Generate reports, invoices, and receipts
- Communicate updates via WhatsApp, email, or SMS
- Improve platform features and user experience
- Ensure security and prevent unauthorized access
- Provide customer support
3. Data Sharing and Disclosure
We do not sell your data to any third parties.
We may share data:
- With trusted service providers (payment gateways, SMS/email services) solely to operate the platform
- When required by law or legal proceedings
- With your consent (for example, allowing auditors to access multiple societies)
All third-party vendors are contractually obligated to protect your data and use it only for service delivery.
4. Data Security
- Secure servers and firewalls
- Role-based access controls
- Regular backups and vulnerability checks
While we implement industry-standard safeguards, no system is completely secure. Users are advised to keep their passwords confidential and log out after each session.
5. Data Retention
We retain user and society data for as long as the account remains active or as required to comply with legal obligations, resolve disputes, or enforce our terms. Users may request data deletion by contacting us.
6. Cookies & Tracking Technologies
- Maintain login sessions
- Analyze usage patterns
- Improve platform performance and usability
7. User Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing or communication
To exercise these rights, contact us at info@onewindowsocietysolutions.com
8. Children’s Privacy
One Window Society Solutions - OWIN is intended for housing society members and administrators. We do not knowingly collect personal data from children under the age of 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or platform notifications. Continued use of the platform implies acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy, you can contact us at: